AJA Video Systems
Blackmagic Design Ltd.
Canare Electric Inc.
Carl Zeiss AG
Furutech Co. Ltd
oyaide Electric. Co., Ltd
Terms of Service
The Professional's Source Since 1999
Audio Video Consult
SHIPPING & DELIVERY
Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.
Estimated delivery time assumes orders are placed before 12:00 noon. Orders placed late on Friday or on Saturday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.
RETURNS & REPLACEMENTS
We want you to be completely happy with your order
. If for any reason you are not satisfied, we will gladly accept your timely return defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 7 days of receipt of merchandise.
When returning a gift, a AVC Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from AVC store and online.
RETURNING MERCHANDISE BY MAIL
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.
Restricted items must be returned using ground transportation.
Please allow 10 to 14 days for the processing of your return